![]() ![]() Hence, if the applicant can vouch for their stamina that they can work the graveyard shift, then there is a higher chance that they will be hired. Since the company I was working at before services subsidiary companies from all over the world, some of our employees have to man the graveyard shift in order to cover all time zones. Being a call center agent has its perks, like a good salary and good medical insurance. ![]() These questions may seem very simple, but the candidates’ answers will spell their hireability chances. How willing are you to work on a graveyard shift?Īre you also willing to work on a changing schedule, perhaps every two weeks? “My favorite questions, and some of the most important ones, are…” Sharon Dylan is the Co-Founder of Management Help LLC. This will give you insight into their problem-solving skills, communication style, and overall attitude. Give them a hypothetical customer service scenario and ask them how they would handle it. “The best question to ask candidates in an interview for a call center position, in my opinion, is to…” Erik Hansen is a management consultant at the Right People Group. Read on to learn what our panel had to say about the most effective call center interview questions you can put to use when interviewing candidates. To learn more about the best questions to ask to identify candidates with the traits and skills you’re looking for, we reached out to a panel of call center managers and business leaders and asked them to answer this question: “What’s your favorite call center interview question?” That requires asking the right questions to get accurate insights on how candidates really feel about working as a call center agent, how effective they are at handling difficult callers, and how well they fit in with your existing team. Learn a data-driven approach to improving employee experience.Įmployee satisfaction starts with hiring call center agents who are the best fit for the job – and for your company. ![]()
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